Take multiple NDR management paths - edit delivery details, reattempt, hold or return the order to the origin
Door locked, incorrect address, the customer refused to accept, destination inaccessible. ShipDelight records the precise reason and helps you take the right actions
Precisely track the history of any nondelivered shipment by viewing its event timeline, which shall serve as tangible proof of due diligence from the part of the seller
Direct the last mile delivery staff-on-ground to reattempt, hold or return the order to origin. Communicate with them through the ShipDelight app interface
Provides a summary view of non-delivered shipments. You can click on any data point to download granular details
Create Rules based on NDR Scenarios and automate the NDR process to run operation without much human dependencies
ShipDelight NDR Management App Provides a summary view of non-delivered shipments and makes you take multiple NDR management paths - edit delivery details, reattempt, hold or return the order to the origin.
NDR stands for Non-delivery Report. This report cites possible reasons due to which the courier partner could not deliver shipment to the customer despite attempting delivery. Some examples: Address incomplete, Door closed, Customer refused, COD not ready.
All undelivered shipments are listed on the NDR dashboard, categorized accordingly to their reason for non-delivery. For some reason (e.g. Door closed), InstaShipin may do an auto-reattempt, or the seller’s office can try communicating with the customer and decide on a redelivery attempt. For other reasons (e.g. Customer refused), the seller may decide to request a return of shipment. NDR Controller thus helps you to decide the next course of action on undelivered shipments.
Of course. NDR Dashboard (available on the ShipDelight panel) already contains the provision to view the real-time status of your NDR shipments as well as cumulative NDR statistics taken over a historical time period that you can specify.
Yes. NDR controller has a real-time dashboard with all the required status and actionable clearly displayed so you understand what actions to perform.
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