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The Q-Commerce Platform
for Post Purchase Delight

Optimize last mile operations for fast, convenient, and cost-effective fulfillment with SMART Technology Platforms

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Leading Brands Trust Us

Post-purchase experience is important according to 96% of customers in determining whether they will buy from a brand again

It covers all of the interactions and experiences a customer has with a brand after they have bought a product or service.

The post-purchase experience can include a variety of activities, such as order fulfillment, delivery or shipping, customer service, easy returns and exchanges, feedback & suggestions, and more. 

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We help brands to take control of their
Post-Purchase Experience

We help in Building Customer Loyalty

Our strategies are tailored to your unique business needs and designed to drive customer loyalty.

Creating a sense of trust and satisfaction

Showcasing trasparently the entire journey of
the shipment

Uniform Client Experience

Integrated experience for customers regardless of
the channel

Overall positive brand reputation

Positive experiences build brand loyalty
and reputation.

Increases customer lifetime value

Our approach focuses on building long-term customer

relationships to drive value.

More likely to become long-term customers

Long-term customer relationships drive
customer value

Add Lifetime value to the brand

Customer loyalty can improve
profitability

Increased revenue.

Retaining customers over time increases
their value

We help to Boost brand reputation

We work with you to build a strong and trusted brand

reputation that drives growth

Get more positive reviews

Positive reviews resulting from loyalty
enhance brand reputation

Increased trust and credibility

Brands with loyal customers are seen as
more credible

Attract new customers

Positive brand reputation from loyalty
can attract new customers

Brands are associated with us
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Cities Delivered Next Day
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Delivery Experience delivered
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RTO reduced
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Post-Purchase SaaS Suite

A comprehensive set of software-as-a-service (SaaS) solutions to optimise logistics operations.

Priority Engine

Optimise your logistics operations by smart recommendations.

Popular features

  • Automate order allocation based on predefined rules.
  • Rules include performance, region, marketplaces, and modules.
  • Improve efficiency with your best-performing partners.

Real-time tracking & visibility

Ensure peace of mind with complete shipment visibility.

Popular features

  • Real-time shipment tracking with 30-second sync at every touch-point.
  • Deep-level tracking status and scan tracking for real-time visibility.
  • Dynamic ETA predictions to foresee escalations.

NDR Automation

Automate your NDR process to run operations without much human dependency.

Popular features

  • Automatically re-attempt bulk and single shipments with custom rules.
  • Quickly re-attempt shipments with just one click.
  • Track undelivered, attempted, and RTO-initiated orders in real-time.

Intelligent business insights

Manage anomalies in your supply operations with an insight-oriented dashboard.

Popular features

  • Multiple filtered reports with download options.
  • Reports include Overall performance, In-transit, OFD for the day, and more.
  • Efficient data analysis to streamline operations.

Quick Commerce Solutions

An agile logistics model that assists Retail / D2C brands in offering quick and flexible delivery options.

Same-day deliveries

Avail of our Same-day fulfilment offering across major metros with 95 % fulfilment. 

Popular features

  • Reduce TAT and RTO percentages 
  • Benefit from our complete ownership model 
  • Save up to 25% on operational logistics costs.

Next-day deliveries

Avail of our Next-day fulfilment offerings across 30+ cities delivering 54% of market orders in 24 hours.

Popular features

  • Increase order repetitions, referrals, and positive customer responses.
  • Build brand loyalty and increase customers' LTV.
  • Access our last-mile fulfilment offerings across PAN India.

Warehousing 

Presence across multiple zones - Mumbai (Bhiwandi), Pune, Delhi, Noida, Gurgaon, Chennai, Bangalore, Hyderabad, & Kolkata.

Popular features

  • WMS-enabled fulfilment facilities
  • Reduce waste following the FIFO principle of inventory management.
  • Manage returns with the Bin Allocation system

Omni-channel

Streamline your distribution channels and fulfil orders efficiently for enhanced customer experience.

Popular features

  • Integrate your Store & marketplace with our panel
  • Reflect your Inventory on Website in Real-time
  • Social eCommerce integration & fulfilment

We help brands to take control of their
Post-Purchase Experience

Bhavin D.

MANAGER – ECOM LOGISTICS, SHOPPERS STOP

They have delivered more than what they have committed. Their sophisticated platform has not only helped us to streamline our logistic processes and tracking mechanism, but has made us far more efficient.

Nikhil C.

SR. MANAGER OPERATIONS, DR. SHETH’S

Shipdelight has been very supportive to our technical requirements and their rule engine for last mile deliveries have helped us to deliver to our clients as per their expectations.

Massive network of
Same Day Delivery Partners

We have partnered and created a network of curated delivery services to support you with all your delivery requirements. Be it same-day delivery or COD, our partners will handle it all.

Wish to keep your current delivery partners? It isn’t a problem. We can integrate them with our modular platforms. 

Connect with our Customer Support

We help ecommerce store owners to ship their orders instantly by providing simplified
logistic solution backed by high-end technology.

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