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Refund Rule Settings
Refund Authorization Workflow
Refund Authorization Workflow
Our Refund Tool offers flexible refund rule settings, allowing brands to customize refund policies based on specific criteria.
Whether it's refund without return, refund after reaching the warehouse, or refund on pickup, brands can set up rules that align with their business needs and customer preferences.
1
Initiate Refund Request
Customers initiate refund requests through your website or app, selecting the reason for refund and preferred refund option (full refund, partial refund, store credit, etc.).
2
Refund Authorization
ShipDelight's Refund Tool automatically reviews refund requests based on predefined criteria, authorizing eligible refunds and notifying customers of the next steps.
3
Refund Processing
Refunds are processed by your finance team, who verify the refund details and initiate the refund transaction through integrated payment gateways.
4
Refund Resolution
ShipDelight's Refund Tool updates the status of refund transactions in real-time, allowing customers to track the progress of their refunds and providing merchants with insights into refund trends and performance.
Other Benefits
Increased Customer Confidence: Building trust and confidence in customers, encouraging them to shop with peace of mind and trust in your brand. This fosters long-term relationships and drives business growth and success.
Enhanced Refund Management: Real-time tracking and reporting of refunds, enabling merchants to monitor refund trends, identify root causes of refunds, and implement targeted strategies for improvement.
Reduced Refund Processing Time: By automating refund authorization and processing, minimize refund processing time, enabling faster resolution of refund requests and improving operational efficiency.
